Privacy Policy

Last updated: July 16, 2015

This Privacy Policy (the “Policy”) applies to services offered by Planbox, its subsidiaries and affiliated companies under the domain and sub-domains of www.planbox.com. By visiting this website you agree to be bound by the terms and conditions of this Policy. If you do not agree, please to not use or access our Site.

This Policy describes the information, as part of the normal operation of our services that we collect from you and what may happen to that information. Our subsidiaries and affiliated companies operate under similar privacy practices as described in this Policy and, subject to the requirements of applicable law, we strive to provide a consistent set of privacy practices throughout our global www.planbox.com user community.

By accepting the Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Policy.

Information we collect

Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized user experience. This allows us to provide services and features that will meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.

In general, you can browse planbox.com without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular feature.

With or without cookies, our Web sites track usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. We use this data to better understand Web site usage in the aggregate so that we know what areas of our Web site users prefer. This information is stored in log files and is used for aggregated and statistical reporting. This log information is not linked to personal information gathered elsewhere on the site.

We currently use cookies on our site to check your language preference and to maintain visitor information, including identification of users and preparation of customized Web Pages. Web Browsers set aside a small amount of space on your hard drive to keep these preferences, then every time you visit a Web site your browser checks to see if you have any predefined preferences (cookies) for that server. If you do, it sends the cookie to the server along with the request for a web page. Your browser will not give up its cookie data to any server except the one that set it.

If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.

Our use of your Information

We use your personal information to facilitate the services you request. We use personal information in the file we maintain about you, and other information we obtain from your current and past activities on planbox.com to: troubleshoot problems; inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity. We may compare and review your personal information for errors, omissions and for accuracy.

As you browse planbox.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners, then enable us to present you with retargeting advertising on other sites based on your previous interaction with planbox.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of our partner’s targeted advertising.

Our disclosure of your information

As a matter of this Policy, we do not sell or rent any of your personal information to third parties for their marketing purposes.

External Service Providers: We do not disclose your personal information to external service providers.

Other Corporate Entities. We may share our data, including personal information about you, with our subsidiaries and affiliated companies or potential partners. To the extent that these entities may have access to your information, they will treat it at least as protectively as they treat information they obtain from their other users. Our subsidiaries, affiliated companies or potential partners shall follow privacy practices no less protective of all users than our practices described in this document, to the extent allowed by applicable law.

Legal Requests. We cooperate with law enforcement inquires, as well as other third parties to enforce laws such as: intellectual property rights, fraud and other rights, to help protect you and the planbox.com community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorized us to) disclose your name, city, province, telephone number, email address, and order history without a subpoena. However, in an effort to balance your right to privacy and the ability to keep the community free from bad actors, we will not disclose additional information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when the additional disclosure of information is necessary to prevent imminent physical harm or financial loss.

Planbox will keep personal information only as long as necessary for the identified purposes or as required by law. Planbox will follow internally set guidelines and use care in the disposal, destruction, or de-identification of personal information to prevent unauthorized parties from gaining access to personal information.

Reviewing and changing your personal information

We offer you the ability to review and change your personal information that you have provided us. We will retain in our files some personal information you have requested us to remove in order to prevent fraud, troubleshoot problems, assist with any investigations, and comply with legal requirements as is permitted by law. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests.

Security

Your information is stored and processed on computers located in Canada. planbox.com uses procedural and technical safeguards to protect your personal information against loss or theft, as well as against unauthorized access or disclosure, to protect your privacy, including firewalls and encryption. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, “perfect security” does not exist on the Internet.

Notice

This policy is an overview of information about our policies and practices relating to the management of personal information. We may amend this Policy at any time by posting the amended terms on planbox.com. Any changes or modifications to our privacy practices will be posted in this policy for 30 days before they take effect.