Employee experience (EX) is defined as the sum total of experiences the staff undergoes. Some examples include interactions with their co-workers and their boss, software/programs/technology used, projects undertaken, and work-load. A great comparison to EX is customer experience (CX). A customer who feels valued and who is treated with great care is inspired to remain loyal. The same goes for an employee: a worker who has a positive employee experience is inspired to perform better in their field.

Managers and directors play a key role in shaping positive employee experience. Management can ensure exactly that in many ways. They are responsible for providing the proper work culture and can achieve that by leading by example. Additional factors that must be considered are supplying the latest technology to their employees, and, most importantly, giving them a platform to voice, share and collaborate on their creativity and lead to an overall more positive employee experience.

The ideal of any organization is to avoid negative turnover. The most effective manner of reducing turnover is investing in the improvement of employee experience. The vast majority of successful companies want to inspire collaboration between employees: teamwork and partnership lead to increased innovation, faster and more effective project completion, and, most importantly, happier staff.

Read more about how successful companies treat their employees.

References:

• https://blog.jostle.me/blog/employee-experience