Montreal – Planbox, a world leading supplier of workplace innovation management systems is pleased to announce that Black Box Corporation (Black Box) has selected Planbox as its system of record for IT Innovation Management. Black Box is a leading technology solutions manufacturer and edge connectivity services provider dedicated to helping customers build, manage, optimize, and secure their IT/AV infrastructure.
Black Box is using the Planbox innovation portal to engage with customer facing employees – those who get first hand feedback on the company’s product/services and client base. This includes Sales, Product Development, Marketing, Engineering, Technical Support and Customer Service departments globally. As a global organization, Planbox will allow Black Box employees to engage and communicate with the same interface and in the same way.
Because of limitations with its current system, Black Box sought a new system for IT Innovation Management allowing better engagement for both idea submitters, subject matter experts and decision makers who are evaluating ideas. Planbox was chosen for the following reasons:
- Flexible workflows can be tailored to match unique Black Box business processes
- Cloud-based availability anywhere in the world where there is an internet connection
- Improved communication of idea progress for both the idea submitter as well as product line owners
- Simple yet effective dashboard with graphs, progress assets, and scoreboards which allow any user to quickly see the latest activity
- A “Challenges” concept to focus idea generation around predefined issues
“Black Box has been at the forefront of delivering customer-driven IT/AV technology and solutions for over 40 years”, said Tom Strade, Vice President of Product Innovation and Marketing. “It was imperative for us to modernize our voice-of-customer and innovation management engine to continue to meet the needs of our customers as they face unprecedented technological challenges at break neck speeds. Planbox helps us to meet the needs of our customers much faster.
About Black Box
Black Box is a world leading technology solutions provider specializing in complete high-performance KVM, professional A/V signal distribution and extension and switching solutions for mission-critical applications. Black Box is dedicated to delivering superior project engineering, technical support, and 24/7-customer service you can rely on for your most critical operations. Every day, our customers trust us to design, integrate, and maintain reliable control room solutions for broadcasting, post-production, stadiums & arenas, medical, air traffic control, oil & gas, government & military, and utility industries. Leave the tech to us and our comprehensive technology solutions will deliver secure connections, fast-response times, real-time collaboration and more.
Planbox is the pioneering provider of cloud-based AI-Powered Agile Work Innovation solutions – from creative ideas to winning projects. Our mission is to help organizations thrive by transforming the culture of agile work, continuous innovation and creativity across the entire organization. Our family of products include Collaborative Innovation Management, Team Decision Making, and Work Management applications. Planbox is designed to be the agile work innovation tool for everyone, built for companies and teams of all sizes and trusted by some of the world’s most recognized brands including Bridgestone, Great-West Insurance, Honeywell, Panama Canal Authority, Sealed Air, Sun Life Financial, Willis Towers Watson and Verizon with millions of internal and external users. To learn more, visit: www.planbox.com and unleash your innovation butterfly.
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