Privacy Policy 2017-06-16T17:08:05+00:00

Privacy Policy

Last updated: June 16, 2017

Planbox respects the privacy of every individual who visits our websites or responds to online advertisements or e-mail campaigns. The information that you share with us will be treated with appropriate care. This Privacy Policy (the “Policy”) describes our policies on the collection, use, and disclosure of your information in connection with your use of our websites, social media pages, emails, web and mobile applications (“Site” or “Sites”), as well as through our online advertisements at other websites and e-mail campaigns. This Policy will also provide you with instructions on how to opt out of sharing information about you with us.

This Policy applies to services offered by Planbox, its subsidiaries and affiliated companies under the domain and sub-domains of and (the “Sites”). This Policy describes the information, as part of the normal operation of our services that we collect from you and what may happen to that information. Our subsidiaries and affiliated companies operate under similar privacy practices as described in this Policy and, subject to the requirements of applicable law, we strive to provide a consistent set of privacy practices throughout our global user community.

By accepting the Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Policy.

Information we collect

In general, you can browse without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular feature.

With or without cookies, our Web sites track usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. We use this data to better understand Web site usage in the aggregate so that we know what areas of our Web site users prefer. This information is stored in log files and is used for aggregated and statistical reporting. This log information is not linked to personal information gathered elsewhere on the site.

We currently use cookies on our site to check your language preference and to maintain visitor information, including identification of users and preparation of customized Web Pages. Web Browsers set aside a small amount of space on your hard drive to keep these preferences, then every time you visit a Web site your browser checks to see if you have any predefined preferences (cookies) for that server. If you do, it sends the cookie to the server along with the request for a web page. Your browser will not give up its cookie data to any server except the one that set it.

If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.

Our use of your Information

We collect personal information (Personal Information) for the following purposes:

  • For a specific reason: If you provide Personal Information for a certain purpose, we may use the Personal Information in connection with the purpose for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Information you provide to respond to your inquiry, answer your question or resolve your problem and will respond to the email address from which the contact was made.
  • Marketing: Where it is in accordance with your marketing preferences, we may use your Personal Information to contact you in the future for our marketing and advertising purposes, including without limitation, to inform you about services or events we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on or off the Services that we believe might be of interest to you.
  • Access and Use: If you provide Personal Information in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Information to provide you with access to or use of the Services or functionality and to monitor your use of such Services or functionality. For instance, if you supply Personal Information relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to monitor your ongoing qualification to use such Services.
  • Internal Business Purposes: We may use your Personal Information for internal business purposes, including without limitation, to help us improve the content, user experience and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.

We only collect personal information about you that we consider necessary for achieving the above mentioned purposes.

As you browse, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners, then enable us to present you with retargeting advertising on other sites based on your previous interaction with The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.

Our disclosure of your information

As a matter of this Policy, we do not sell or rent any of your personal information to third parties for their marketing purposes.

External Service Providers: We do not disclose your personal information to external service providers.

Other Corporate Entities. We may share our data, including personal information about you, with our subsidiaries and affiliated companies or potential partners. To the extent that these entities may have access to your information, they will treat it at least as protectively as they treat information they obtain from their other users. Our subsidiaries, affiliated companies or potential partners shall follow privacy practices no less protective of all users than our practices described in this document, to the extent allowed by applicable law.

Legal Requests. We cooperate with law enforcement inquires, as well as other third parties to enforce laws such as: intellectual property rights, fraud and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorized us to) disclose your name, city, province, telephone number, email address, and order history without a subpoena. However, in an effort to balance your right to privacy and the ability to keep the community free from bad actors, we will not disclose additional information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when the additional disclosure of information is necessary to prevent imminent physical harm or financial loss.

Planbox will keep personal information only as long as necessary for the purposes described in this policy or as required by law. Planbox will follow internally set guidelines and use care in the disposal, destruction, or de-identification of personal information to prevent unauthorized parties from gaining access to personal information.

Advertising and tracking

Planbox, our trusted service partners and permitted third parties may also advertise our products and services on third-party websites. Third-party websites may also use cookies or other tracking devices. Planbox, our trusted service partners and permitted third parties do not have control over the tracking technologies utilized by third-party websites. As such, you should carefully review the privacy policies of those third-party sites to understand their tracking activities, if any.

Website analytics

Planbox Sites may use Google Analytics to collect information about your use of our website. This information consists of information that your web browser automatically sends to Google, such as the web address of the page that you visit and your IP address. Google may also set cookies or read preexisting cookies. This information is stored on Google´s servers. Google uses this information to provide us with reports about traffic to our website and your visit to our website (such as the domain from which you access the internet, the web address of the website from which you linked to our site, the time and date of your visit to the web pages that you view and click through). We use this data to improve our website structure and content.

Google may also use this data in accordance with their Privacy Policy, which can be found at For more detailed information on how Google uses your data through our website, please visit

You may opt-out of our use of Google Analytics by visiting the Google Analytics opt-out page and installing the Google Analytics browser add-on, currently made available by Google at

Advertising features

Planbox Sites may also use the following Google Analytics Advertising Features: Google Analytics Demographics and Interest Reporting. Google Analytics Demographics and Interest Reporting uses a third party cookie to collect information about our website traffic by tracking users across websites and across time, which generates a report for us to better understand our website users.

If you do not want Google to collect and use this information you may visit the Google Ad Settings page ( or you can also visit the website to change your consumer preferences with respect to certain online ads and to obtain further information about third party ad networks and online behavioral advertising. For the Google Analytics Advertising Features, you may also opt-out of our use of Google Analytics as described above. Please remember that changing your settings with certain browsers and ad networks will not carry your privacy choices across browsers and other ad networks.

Reviewing and changing your personal information

We offer you the ability to review and change your personal information that you have provided us. We will retain in our files some personal information you have requested us to remove in order to prevent fraud, troubleshoot problems, assist with any investigations, and comply with legal requirements as is permitted by law. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests.


Your information is stored and processed on computers maintained by Amazon Web Services in Eastern USA. uses procedural and technical safeguards to protect your personal information against loss or theft, as well as against unauthorized access or disclosure, to protect your privacy, including firewalls and encryption. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, “perfect security” does not exist on the Internet.


This policy is an overview of information about our policies and practices relating to the management of personal information. We may amend this Policy at any time by posting the amended terms on Any changes or modifications to our privacy practices will be posted in this policy for 30 days before they take effect.