Frequently Asked Questions

How do I get started?

Watch our short videos by clicking here.

If you are a Manager, go through the section entitled Getting Started for Managers.

If you are a Worker, go through the section entitled Getting Started for Workers.

How do I get informed about new features?

Follow our Blog. We are also on Twitter, Facebook and Linked In.
You can also register to receive our newsletter on your Account page.

I am not receiving emails

Ensure your email is not a mailing list alias or too generic. If your email address starts with info@, team@ or another generic word, our email relay system will not send emails to it. This is to confirm with industry non-spamming practices.

If you need help don't hesitate to write to us at help@planbox.com.

I want a feature you don't have

Planbox is continuously changing based on feature requests and feedback we get from you. There is a Feedback button left-most on every page. Don't hesitate to click on it and send us your feedback. You may also contact us through Live Chat by clicking on that button.

What do I need to use Planbox

Planbox is a software-as-a-service (SaaS). To use Planbox you need a Web browser and an Internet connection. We support the following Web browsers:

  • Internet Explorer 8 and above
  • Google Chrome
  • Mozilla Firefox
  • Opera
  • Safari

If your organization is using an older version of Internet Explorer, you can install the Google Chrome Frame.

What about security?

Planbox takes security seriously. You can be assured that your data is secure and kept confidential. Our security strategy includes:

  • Secure Hosting: Planbox is hosted on Rackspace in the US.
  • Backups: Backups are saved in different locations so your data is safe.
  • Encryption: When you access Planbox, you can use an secure SSL connection. That can be turned on in your Settings and Account page.
  • Secure Payments: Planbox is PCI compliant. You are assured any payment transaction is secure.
  • Project-level Permissions: Planbox gives you flexibile permissions over project data. You have control over who sees what.

Checkout our Security and Reliablity page for more information.

What technology is Planbox built with?

Planbox uses both leading edge and proven technology to provide you with the best user experience, and rock-solid reliability and performance.

On the back-end Planbox is built on Apache/PHP/MySQL. This infrastructure is also known as LAMP. It is proven, robust, secure and runs over half of all web sites in the world including Fortune 500 companies, financial and government institutions.

On the front-end Planbox uses jQuery and Backbone JS. Backbone JS is Javascript framework we use to implement MVC on the client side. We spend considerable efforts in augmenting Backbone JS with our own sauce. It is the secret to our fluid and widely loved User Interface.

Planbox has an API. It can help you integrate Planbox with your application.